"Can you give us a ballpark?" is a signal, not just a question. It means your quoting process is slower than the sales conversation.
Here's what follows. The rep gives a number — pulled from memory, from the last deal, from wherever. The buyer anchors on it. Three weeks later the real quote lands 30% higher because requirements changed in discovery. Now the rep is negotiating against a number they invented.
One sales leader described it plainly: "We don't really have a list price — everybody decides what margin they want." That's what ballpark culture looks like at scale. And what it produces: "Our margins are exposed to the entire sales team."
Reps going rogue on pricing is a common complaint. It's also a predictable outcome. If building an accurate quote takes hours and the buyer is asking right now, improvisation isn't a character flaw. It's the only rational response to a slow process.
The fix isn't telling reps to stop giving ballparks. It's closing the gap between the question and a real answer. If a rep can build a configured, priced, accurate quote in under ten minutes — during the call or right after — the ballpark conversation never happens. The buyer gets a real number. The rep doesn't anchor on the wrong price. Leadership doesn't get surprised by deals that close below target margins.
Fast quotes aren't less accurate quotes. The opposite is true. The faster a rep can get to a real number, the less likely they are to manufacture a fake one.
The deal moves at the speed of the quote. So does the margin problem.
If your reps are guessing on pricing, the problem isn't the reps — it's the process. See how Quotivity makes accurate quotes fast →